Contact Us
Get In Touch
We'd love to hear from you! Whether you have a question about our products, need help with an order, or want to share your experience, our team is here to help.
support@pawpremium.com
Phone
+1 (555) 123-4567
Monday - Friday, 9am - 5pm EST
Address
123 Nutrition Avenue
Suite 200
Boston, MA 02108
Send Us a Message
Our Business Hours
Customer Service
- Monday - Friday:9:00 AM - 6:00 PM EST
- Saturday:10:00 AM - 4:00 PM EST
- Sunday:Closed
Warehouse & Shipping
- Monday - Friday:8:00 AM - 5:00 PM EST
- Saturday - Sunday:Closed
Orders placed after 2:00 PM EST will be processed the next business day.
Frequently Asked Questions
How do I choose the right food for my dog?
Choosing the right food depends on your dog's age, size, breed, activity level, and health conditions. We recommend considering your dog's life stage (puppy, adult, senior) and any specific dietary needs. Feel free to contact our customer service for personalized recommendations.
How should I transition my dog to a new food?
Gradually transition over 7-10 days by mixing increasing amounts of the new food with decreasing amounts of the current food. This helps prevent digestive upset. Start with 25% new food and 75% current food, and gradually increase the new food proportion.
What is your return policy?
We offer a 100% satisfaction guarantee. If you or your dog aren't completely satisfied with your purchase, return the unused portion within 30 days for a full refund or exchange. Please note that shipping costs are non-refundable.
How are your products shipped?
We ship via major carriers (FedEx, UPS, USPS) throughout the United States. Orders typically process within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.